Terms of service

Last updated: October 8, 2026

These Terms of Service apply to your use of RootLumera.com and purchases from RootLumera. Our online store is hosted by Shopify. Please read these terms together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.

Using our store

Use the store lawfully and provide accurate information. You must be legally able to enter into a purchase agreement, or use the store with appropriate authorization. Do not misuse the store, interfere with its operation, attempt unauthorized access, or submit unlawful or harmful content.

Product information and use

We aim to present product information accurately. Colors and packaging appearance can vary with displays or supplier packaging updates. Refer to the product label for ingredients, directions, and precautions. Use products only as directed. Hair and scalp care information on our website is general information and does not replace advice from a qualified professional.

Prices, payment, and orders

Prices and available payment methods are displayed on the store. Applicable shipping charges, discounts, and taxes are shown at checkout. Please review the total and your order details before submitting an order. Product availability and prices may change before an order is accepted.

An order acknowledgment confirms receipt of your order. If an order cannot be fulfilled because of an availability issue, a material pricing error, or suspected misuse, we will contact you and, where payment has been taken, arrange an appropriate refund. We will not increase the agreed price without your agreement.

Delivery, returns, and cancellations

Delivery is governed by our Shipping Policy. Returns and refunds are governed by our Returns & Refunds Policy. Contact us promptly if you wish to change or cancel an order; we will check whether the request can be accommodated.

Accounts and communications

If you create an account, keep your login information secure and notify us of suspected unauthorized use. We may send messages needed to administer an order or account. Marketing communications are subject to your choices and applicable law.

Website content and third-party services

The store’s original branding and content are protected by applicable intellectual property laws. Third-party product names, packaging, and marks belong to their respective owners. Links or services operated by others are subject to their own terms.

Availability and responsibility

We work to keep the store available and accurate, but temporary interruptions or errors may occur. Nothing in these terms excludes or limits responsibility that cannot lawfully be excluded or limits your mandatory consumer rights. Any limitation of liability applies only to the extent permitted by applicable law.

Changes and questions

We may update these terms for future use of the store. The terms applicable to an accepted purchase remain those in effect when the purchase was made, except where otherwise required by law or agreed with you.

Contact RootLumera at rootlumera@outlook.com, +1 (207) 249-4800, or 11600 Los Nietos Road, Santa Fe Springs, CA 90670, United States.