Requesting a return
You may request a return within 30 days of delivery. For change-of-mind returns, products must be unopened, unused, and in their original sealed packaging. Opened products are not eligible for change-of-mind returns. To request a return, email rootlumera@outlook.com with your order number, the item concerned, and the reason for your request.
Please contact us before sending anything back. We will review your request and provide instructions and the correct return address if a return is approved.
Hair care and hygiene
For hygiene reasons, we do not accept change-of-mind returns of opened hair or scalp care products. Any restrictions on change-of-mind returns do not remove applicable rights concerning defective, damaged, or incorrect goods.
Damaged or incorrect items
Please inspect your order when it arrives. If an item is damaged, incorrect, or missing, contact us with your order number and details. Keep the packaging and provide photographs where relevant. We will review the issue and arrange an appropriate resolution.
Return shipping and charges
For non-quality-related returns, the customer is responsible for return shipping costs. If your item is defective, damaged, or incorrect, contact us before shipping it back so we can arrange the appropriate return or resolution without passing the cost of our error to you. The refund amount and treatment of any original delivery charge will be explained when your request is reviewed, subject to applicable law.
Refunds
We will notify you of the outcome after reviewing a return. Approved refunds are issued to the original payment method, unless another method is required by applicable law or agreed with you. Your payment provider may require additional time to post the refund.
After we receive the returned item, we will inspect it and notify you of the approval or rejection of your refund. An approved refund will be processed promptly; the time it takes to appear depends on your bank or payment provider.
Exchanges and cancellations
Contact us to discuss an exchange or order cancellation. We will check available options and whether the order can still be changed before shipment.
Questions
Email: rootlumera@outlook.com
Phone: +1 (207) 249-4800
Return address
For approved returns:
RootLumera
11600 Los Nietos Road
Santa Fe Springs, CA 90670
United States
Include your order number and follow the return instructions provided by our support team.